COMMONLY ASKED QUESTIONS::
Security:
For your protection, we have taken a number of steps to maximize the security of financial transactions that are accepted on the Water of Life website. Credit card and bank account processing is accomplished using secure processing services. Your entry of this information is encrypted when transmitted with the strongest, most secure form of encryption generally utilized in Internet browsers in North America.
Deadline for contributions to be applied to 2009 tax year:
To receive a charitable contribution tax deduction for tax year 2009, all online transactions/contributions must be submitted by 12:00 a.m. midnight PST on December 31st, 2009.
What is history view showing me?
Your complete 2009 contributions will be reflected in the history view. Please note, the history view is not considered an official tax approved document. **You will receive in the mail an official tax approved statement of your entire 2009 contributions from Water of Life.
Which account do I choose?
When you give online, you will see accounts for each area of giving including Until The Whole World Hears. For your tithes and offerings choose the General Giving/Tithes option in the drop down list. For gifts towards specific ministries such as children's or youth, choose Extension Ministries > Children's.
What if I want to cancel or change my online giving?
You may cancel or make changes to your pending contribution at any time. Once your contribution has processed, you cannot make any changes to it through your online giving account. You can edit or delete a scheduled contribution including the bank routing number, account number, date, fund, frequency and amount.
Will my 2009 online gifts be included on my 2009 Statement of Contributions?
Yes, they will be included.
Can I view my past giving history online?
Once your gift has been processed, you may view your giving history online three business days after you have established your new account in our system. Going forward, you will be able to view your giving history at any time.
How can I keep track of my Until The Whole World Hears pledge status?
You may call 909-463-0103 x109 and ask for a current status OR you can view your contribution history online and add each occurrence to arrive at a total.
What if I'm not a Water of Life Community Church member but want to make a donation?
We would be blessed to receive your gift, above and beyond your normal giving to your own home church. All givers will received a contribution statement regardless of membership status, assuming we have their correct address information.
My question is not listed here, now what?
If you have questions about setting up your account or your contribution details, please contact Sue at 909-463-0103 x109 M-F and she'll be happy to assist you.